Returns & Exchange Policy
RETURNS & EXCHANGE POLICY
"MR.DIY Guarantee" is our returns and exchange coverage program designed to protect all of our customers against unsatisfying or damaged products by offering 100% returns or exchange based on our customers’ preferences.
What is the MR.DIY’s Returns and Exchange policy?
The policy is only applicable if the item/order that you wish to return was purchased via www.mrdiy.ph.
Purchases from MR.DIY retail stores and other e-commerce platforms are not eligible for this policy.
We have a seven (7) calendar days return and exchange policy upon receipt of the order, subject to the following terms and conditions:
- Items/orders that you wish to return/exchange must follow all the requirements that have been listed out in our return and exchange requirement list.
- All packaging must be unmarked and not defaced in any manner.
- Any item that is received with tags attached must be exchanged with those tags intact.
Please note under this policy, we do not generally permit the return or exchange of:
- Return requisition made after the redemption period (seven (7) calendar days upon receipt of the order).
- Redeemed services from merchants or partners.
- Requests that have been rejected by our customer support officers.
How do I submit a return or exchange request?
We allow for online exchange/return only after we received return request that you send to email@example.com within seven (7) days from the day you received your parcel.
You are required to provide the following list of information below:
- Picture/video of the impacted item
- Picture of the outer packaging (with the courier and MR. DIY label)
- Product/SKU code and quantity of the impacted items
- Exchange online/return online option
Also, there will be strictly no return under these reasons:
- a) Change of mind
- b) Unwanted item
Upon receiving the approval email from firstname.lastname@example.org , you need to ship out the product to our warehouse bearing the shipping cost. The refund will be processed to your bank account within 7-14 working days.